Customer Support

We have built our reputation on outstanding support for our Central New York business customers. Our local response team consists of highly trained technicians experienced with every product and service Northland offers. Simply put, national telecom providers cannot match our response times.

Your business is important to us. Our goal is to keep your communication systems up and running.



  • Open A Ticket – Support + Service

    Opening a support ticket is easy with Northland. Simply fill out the form below, or call…

  • Customer Training

    At Northland, educating our clients on how to leverage their communications investment is a top priority…

  • Self-Service Tools

    Northland provides our customers with a variety of tools to best manage their accounts. If you…

In the case of a dispute between the Customer and the Company which cannot be resolved with mutual satisfaction, the Customer may file a complaint by contacting the New York Department of Public Service (DPS) by phone, online or by mail.

+ Online:

+ By Phone:  Helpline (for complaints/inquiries):1-800-342-3377 (M-F 8:30 am – 4:00pm); 1-800-662-1220 for Hearing/Speech Impaired: TDD or 518-472-8502 for fax

+ By Mail: NYS Department of Public Service

                 Office of Consumer Services, 4th Floor

                 3 Empire State Plaza

                 Albany, NY 12223-1350